Angela McCarthy

Angela McCarthy is an experienced strategic planning professional currently serving as the Strategic Planning Lead at Three Ireland since April 2008. In this role, Angela focuses on headcount forecasting, project staffing, and budget management, aiming to enhance operational efficiency and customer experience. Prior roles at Three Ireland include Operations Support Manager, Enterprise Planning Lead, Resource Planning Team Lead, and Resource Analyst, where responsibilities centered on customer service management and resource scheduling using data analysis. Prior experience at O2 Ireland included the position of Real Time Analyst, emphasizing resource management and data analysis in a call center environment. Angela holds a Bachelor of Business Studies in Human Resources from Waterford Institute of Technology and a Six Sigma Green Belt certificate in process engineering.