Danielle Rohan

Danielle Rohan currently serves as an Information Technology Operations Specialist and previously held the positions of Technology Service Management Analyst and Resource Planning Analyst at Three Ireland since February 2014. In these roles, Danielle is responsible for creating service reports to provide timely and relevant information on live services, producing accurate internal management reports, and designing rotas based on business needs while forecasting call volumes and agent availability. Prior to this, Danielle worked at O2 from March 2008 to 2014 as a Realtime Analyst, focusing on maintaining service levels through effective resource management and data analysis in the call center environment.