John M.

John M. is an experienced operations manager with a strong background in customer service and team leadership. Currently serving as the Interim Operations Support Manager and ROI Insight Team Lead at Three Ireland since August 2008, John M. oversees a team of 15 analysts and has successfully integrated an outsourcing team into the business. Previous roles include Real Time Analyst, Customer Care Supervisor, and Service Specialist at Three Ireland, where responsibilities ranged from managing agent queries to handling customer complaints. Prior experience includes a customer service executive position at CWS-boco Ireland Ltd and a stockroom supervisor role at Next. John M. holds a diploma from St. Clements College, completed in June 2005.