Doug P. is an experienced digital retention professional, currently serving as Digital Retention Manager at Three UK since October 2023. Prior to this, Doug P. spent over 15 years at Future plc, where roles included Head of Retention, Retention & Loyalty Manager, Direct Marketing Campaign Manager, and Direct Marketing Campaign Executive. Responsibilities included managing subscriber retention and customer service for over 90 B2C/B2B titles, leading growth in app marketing strategy, and implementing successful direct marketing campaigns that garnered industry recognition. Doug P. holds a Postgraduate Diploma in Direct and Digital Marketing from the Institute of Direct Marketing and a BSc (Hons) in Business Information Systems from Bournemouth University.