Mark Woodward

Mark Woodward is a seasoned customer experience professional with extensive experience in retail and supply chain management, currently serving as a Senior Customer Experience Analyst at Three UK since May 2016. Mark has a proven track record in enhancing retail experiences through mystery shopping programs, compliance monitoring, and data analysis via the Medallia platform. Previous roles included a secondment as Retail Fulfilment Executive, where Mark managed stock controls and developed systems for inventory management, and multiple positions as Lead Store Manager, overseeing performance metrics and team development. Mark holds a Professional Diploma in Customer Experience from The CX Academy and began career progression with retail roles at Screwfix and Three.