Sharon Knight

Sharon Knight possesses extensive experience in service design and digital transformation, currently serving as Senior Manager for the Digital Transformation Programme at Three UK since December 2010. In this role, Sharon is responsible for embedding multi-channel initiatives through effective training and communication strategies. Previous titles at Three UK include Customer Solution Design - Channel Communications Manager and Training & GTM Manager, where Sharon managed channel training teams and ensured successful product launches within various distribution channels. As a Senior Manager of Customer Service Design at Hutchison 3G UK Limited, Sharon leads a team to deliver high-quality experiences and initiatives. Earlier career roles include Training Manager at T-Mobile and Sales Trainer at Canon UK Ltd, further enhancing Sharon's expertise in training and development.