Edwin Margulies

Best known for his winning strategies, leadership, and high-tech launches, Margulies' DNA is imprinted on start-ups leading to successful mergers, acquisitions and IPOs. Take Dialogic (pre-IPO, acquired by Intel), Telecom Library (acquired CMP Media), Telephony@Work (acquired by Oracle), and SoCoCare (acquired by Five9). He is a huge advocate of usability and human factors, which lead to the Sterling Audits consultancy in which hundreds of automation systems and websites were benchmarked.

For 41 years, his disruptive inventions for enhanced networks and contact centers have transformed standards for entire industries. Dozens of his solutions are deployed by service providers as cloud-based offerings. These include enhanced intercept, messaging, HOBIC automation, pay-per-view, automated collect call, enterprise social ACD, and cloud-based contact centers.

Margulies is a prolific author, with 18 high-tech titles published. These cover mission critical architecture, programming standards, speech recognition, service automation, human factors engineering, usability, CTI, and enterprise-based social networking. Titles include: "Social Engagement for Customer Care" and "Understanding the Voice Enabled Internet."