Thrive Market
Hannah Fath is an experienced operations and member services professional currently serving as the Member Services Team Lead at Thrive Market since September 2021. In this role, significant contributions include implementing chatbot enhancements for retention, leading a team to drastically reduce account cancellations, and conducting performance coaching for Member Services agents. Previous positions at Thrive Market involved quality assurance and social media coordination, highlighting a versatile skill set in customer service and cross-functional collaboration. Before Thrive Market, Hannah owned Doula Han LLC, providing comprehensive support to families during pregnancy and postpartum. Other relevant experiences include roles in patient coordination, health education, and retail, complemented by a Bachelor’s degree in Health Services from the University of Illinois Urbana-Champaign.
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Thrive Market
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Thrive Market is a membership e-commerce platform on a mission to make the world’s highest quality natural and organic products affordable for every American family. For $60/year, Thrive members get access to their favorite healthy snacks, supplements, home, beauty, and baby products at 30-50% off retail value—all shipped to their front door for free.