Craig B. is a seasoned professional with extensive experience in customer experience and strategic management. Currently serving as the Client & Advisor Experience Manager at Thrivent since September 2022, Craig previously held roles at Capital One, including Manager of Card Partnerships Field Effectiveness and Senior Process Manager. With a background in customer experience strategy at U.S. Bank and TCF Bank, Craig has a proven track record of leveraging Voice of the Customer insights to enhance digital platforms and consumer engagement. Craig's earlier experience at INGDirect further solidified a foundation in process improvement and customer service. Craig holds a Bachelor's degree in Political Science and Government from St. Cloud State University.
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