James Baier

James Baier is a seasoned professional in customer experience and operational excellence, currently serving as Vice President - Center of Excellence at Thriveworks, where they guide client-facing teams. Previously, they held leadership positions, including Vice President Customer Experience at PuppySpot and Regional Leader at ReachLocal, focusing on customer acquisition and retention. James's extensive background includes strategic advisory roles, senior consulting at Deloitte, and key positions at ING DIRECT and CIBC, where they contributed to pioneering initiatives in customer care and sales. They co-founded Gezellig Cookies® LLC and have been instrumental in combining technology and customer strategy across multiple industries.