Carlos Khalil is a seasoned professional with extensive experience in customer success and crisis management. Currently serving as a Customer Success Manager at Thryv since November 2020, Carlos previously held the position of Escalation Manager at Sensis from November 2018 to November 2021. Between November 2013 and November 2018, Carlos worked as a Crisis Manager at Anglicare Victoria and as a Youth Specialist at the NH Department of Health and Human Services and Parkville youth justice remand centre. Prior to these roles, Carlos contributed as a Business Development Manager at IPA Internationale Personal Agentur from November 2012 to November 2013. Academic qualifications include a Bachelor's degree in Social Work from La Trobe University and a Diploma in Community Services Welfare Studies from NMIT Melbourne, complemented by VCE from St Joseph's North Melbourne.
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