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Jenette Smith

Sr. Escalation Specialist

Jenette Smith holds a Master's degree in Marketing and a Master's degree in Family and Consumer Sciences. With extensive experience at Thryv since 2011, Jenette has advanced through various roles from Business Development Associate to Senior Escalation Specialist, demonstrating expertise in client relations and digital marketing products such as SEO and SEM. Responsibilities have included training and coaching team members, managing high-level client escalations, and improving digital campaign performance across numerous accounts. Jenette’s earlier experience includes a position as an Inside Telesales Performance Consultant at Dale Carnegie Training and a career in retail management with Dillards and Von Maur. Recent education includes a Data Science Boot Camp at Southern Methodist University.

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