Ramdevi Palani is a Functional Business Analyst at Thryve Digital Health LLP since January 2023, leading customer experience initiatives for Highmark Health and improving workflows across various business sectors. Prior to this role, Ramdevi served as an Operation Trainer at Firstsource from June 2021 to December 2022, mentoring new hires and conducting quality audits to enhance team performance. Ramdevi's earlier experience at Accenture from October 2016 to June 2021 included managing the claims adjudication process and ensuring compliance with service standards, holding roles as Training and Quality Manager, Senior Process Analyst, and Process Analyst. Ramdevi holds a Master of Business Administration in Hospitality Administration/Management from the University of Madras.
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