Tyler Phillips

Tyler Phillips is an experienced professional with a strong background in customer experience and operations management. Currently serving as a Trust & Safety Manager at Thumbtack since April 2021, Tyler has prior experience as a Customer Experience Supervisor at quip., where leadership skills were demonstrated by driving performance for teams of 10-15 agents and achieving impressive quality assurance metrics. As the owner of Trail Tails Utah, a local dog-walking business, Tyler showcased entrepreneurial skills and business development capabilities. Earlier roles include Partner Operations Supervisor at Walmart eCommerce, where strategic oversight of agent performance and implementation of technical support initiatives were key responsibilities, and Member Services Supervisor at Jet, where process improvements and team management were emphasized. Tyler also has a solid foundation in customer service, having worked at Authorize.Net, where high satisfaction and resolution rates were achieved.