Michael Chapman

Michael Chapman is a human-centered research and design executive with extensive expertise in translating consumer needs into actionable insights. Currently serving as the Director of Strategic Research and Design at TIAA, they previously led design research and strategy at Ascension, where they achieved significant improvements in product quality and customer experience. As the founder of a boutique consultancy, Michael focuses on driving business growth through deep understanding of client challenges. With a master’s degree in Anthropology from the University of Chicago and ongoing studies in Cultural Anthropology at the University of Southern California, Michael emphasizes innovative leadership and strategic problem-solving in their work.