Fiorella Monzon is an experienced professional in customer support and communications, currently working as a Customer Support Agent at Ticketmaster Italia since July 2021. Fiorella has also been a contributing writer for Orizzontinternazionali since December 2018, focusing on press reviews and articles related to Japan and South Korea. Previous roles include Marketing & Communication Assistant at MKS Milano Fashion School, where responsibilities included website management and media content production, and an internship in Regional Marketing, Tourism and Culture at Camera di Commercio Milano - MonzaBrianza - Lodi. Additional experience includes customer service roles at Teatro alla Scala and the Harry Potter Exhibition in Milan, alongside an Erasmus+ internship in London writing articles for an online magazine. Fiorella obtained a Master’s Degree in Applied Languages and Cultures for International Communication and Cooperation from Università degli Studi di Milano and has further studied Linguistic and Intercultural Studies at The Manchester Metropolitan University.
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