John Rice has extensive experience in service management and operations within the technology sector, currently serving as VP of Global Service Management at Ticketmaster since May 2004. In this role, John leads multiple teams responsible for ITSM practices, ensuring alignment with organizational goals. Prior positions at Ticketmaster include Head of Service Operations (Technology), where leadership extended over globally distributed operations teams, and roles such as Director of Application Support and Systems Operations, Manager of Web Operations, and Web Operations Specialist. Earlier experience includes positions at Dealogic and Schroders, focusing on product management and technical support. John holds a BA (Hons) in European Languages and Business from Leeds Metropolitan University and has a strong foundation from Gravesend Grammar School with A Levels in French, Latin, and Business Studies.
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