Joseph Burns is a seasoned software engineering manager currently at Ticketmaster, where the role has evolved from focusing on support tickets to leading development initiatives since June 2013. Prior roles at Live Nation included positions as Customer Interaction Developer and Tier III Support Engineer, allowing for increased contributions to product development and team support. Earlier experience includes a tenure as Senior Application Support Specialist, providing support for IVR and Genesys platforms. Prior to joining Ticketmaster, Joseph Burns served as Development Team Lead and Project Manager at Grace Sealants, Inc. A Bachelor of Applied Science in Computer Science was earned from the University of Colorado Colorado Springs between 2011 and 2013.
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