Mark Serrao

Mark Serrao is a Strategic Operations Manager at Ticketmaster since February 2018, where responsibilities include managing key client relationships, providing consultancy on ticketing solutions, and overseeing project executions. Prior experience includes roles at NCSA Next College Student Athlete, United Center, and C.H. Robinson, focusing on customer support and logistics operations. Mark's earlier career involved ticket operations management at Ball State University and Chicago Rush Arena Football. Mark holds a Master’s Degree in Applied Science and Technology Sport Administration and a Bachelor of Science in Sport Administration with a Minor in Business Management, both from Ball State University.