Monica Rice is an experienced product management professional currently serving as a Product Manager at Ticketmaster since February 2024. Previously, Monica held the role of Senior Lead Product Manager at Lumen Technologies, where management of the Cisco contact center portfolio was a key responsibility. Monica also served as Product Management Director at Avaya, where strategic vision and alignment with company objectives were priorities. Additional experience includes roles at Mitel and ShoreTel, focusing on call center software and product line lifecycle management. Earlier positions encompassed product management responsibilities at Corvisa, Connecture, AQS, Inc., and Marshall & Swift / Boeckh, with foundational experience as a Sr. Construction Cost Analyst at E.H. Boeckh. Educational background includes a BSAE in Architectural Engineering with a Structural Major from Milwaukee School of Engineering.
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