Lukas Schröder

Lukas Schröder's work experience begins in 2013 at 433, where they worked as a Redacteur until 2015. In 2016, they worked as a Freelance Redacteur at FCUpdate B.V. From 2017 to 2018, they worked as a Studiebegeleider at Huiswerkinstituut Buro Leerhulp. At Azerion, they worked in Customer Support from 2017 to 2019. Most recently, they joined TicketSwap in 2019 and held various roles including Customer Support Agent, CX Copywriter, and currently as a Product Manager since August 2022. As a CX Copywriter, Lukas was responsible for setting up and maintaining FAQs, support templates, and self-serve content, and played a key role in executing the bot strategy for customer service.

Lukas Schröder completed their Bachelor's degree in Politics, Psychology, Law and Economics from the University of Amsterdam between 2018 and 2022. Prior to that, they obtained another Bachelor's degree in Geschiedenis (History) from the same university between 2016 and 2019. Lukas completed their VWO (pre-university education) at Keizer Karel College from 2010 to 2016. Lukas also has additional education experience, including completing a course on User Insights for Product Decisions at Reforge and earning a certification in PSPO 1 (Professional Scrum Product Owner) from Xebia / Scrum.org.