Max Kwakman

Max Kwakman has a diverse work experience, starting with their current role as a Support Specialist at TicketSwap, a position they have held since June 2022. Before joining TicketSwap, they worked at Otrium from April 2021 to November 2021 as a Quality Tracker. In this role, they were responsible for developing and promoting a positive and comprehensive customer service experience. Max achieved this by training, guiding, and coaching customer service employees at Otrium. Max gained extensive knowledge about retail industry processes and systems, coaching-related tasks, and the development of infrastructure to support the customer service department during their time at Otrium.

Max also worked at Reactie en Response from October 2015 to November 2020, where they progressed from being a fundraiser to a Sales Supervisor with the additional responsibility of talent recruitment. In this position, they focused on developing sales agents through internal training, briefings, active coaching, and the development of workplace competencies. Max also oversaw general quality assurance and other supervisory tasks.

Max Kwakman pursued a Bachelor's degree in Commerciële Economie from 2020 to 2024 at HU University of Applied Sciences Utrecht (Hogeschool Utrecht).