Jai Essrani

Jai Essrani's work experience begins in 2016 when they worked as a Customer Service Representative at Hindley St Express Supermarket. In this role, they demonstrated excellent customer service skills, managed the cash register, and performed multitasking duties such as replenishment.

In 2019, Jai Essrani worked as a Service Desk Engineer at Calvert Technologies, where they provided telephone and email support for ICT network issues. They also troubleshooted, diagnosed, and resolved issues related to desktop software. Jai was responsible for tracking outstanding tickets and ensuring timely resolution within the Service Level Agreement.

Later in 2019, Jai joined the University of Adelaide as a Service Desk Analyst, where they provided telephone and email support for ICT network issues. They also assisted in troubleshooting and resolving issues related to desktop software, escalating tickets when necessary.

In 2020, Jai Essrani worked as a Service Desk Officer at SACE Board of SA. In this role, they provided support to staff and external clients, created and managed user accounts, and contributed to technical documentation.

In 2022, Jai held the role of Project Officer at SACE Board, where they worked on projects for a limited time.

Currently, Jai Essrani is working as an Infrastructure Support Analyst at Tic:Toc, starting in 2022. Further details about this role are not provided.

Jai Essrani's education history is as follows:

From 2012 to 2014, Jai attended They City School and obtained a General Certificate of Secondary Education Advance level from the Cambridge International Examination. The field of study for this degree included Accounting, Economics, and Mathematics.

In 2015, Jai enrolled at the Eynesbury Institute of Business and Technology and completed a Diploma in Information Technology.

From 2016 to 2018, Jai attended the University of South Australia and completed a Bachelor of Technology (BTech) degree in Networking and Cybersecurity.

In 2018, Jai pursued further education at Performance Education and completed a Professional Year program in IT.

Additionally, Jai has obtained the following certifications:

- Microsoft MD-101T00 - Managing Modern Desktops from DDLS, obtained in June 2021.

- General Certificate of Secondary Education Advance level from Cambridge International Examinations, obtained in August 2012.

Jai is also an Associate Member of ACS - The Professional Association for Australia's ICT sector, although the details of this certification, including the obtained month and year, are not provided.