Patricia A.

Patricia A. has extensive experience in customer service and quality analysis, beginning with a role as a Quality Analyst at TELUS International from October 2020 to February 2021, where responsibilities included supporting employee quality improvements and participating in client meetings. Following this, Patricia worked as a Help Desk Analyst at C3i Solutions from March 2021 to January 2022, providing support to users on technical issues for the AbbVie Project. Additional experience includes roles at Apple as a Customer Service Specialist and at Zinc Media Group as a Quality Assurance Specialist/Fraud Detector, where Patricia analyzed calls for fraud and provided translations. Most recently, Patricia has served as a customer service representative at Tide since March 2025 and held a position at Alorica as a Wise from February 2024 to February 2025. Patricia holds a Higher National Diploma in Business Administration and Management and a High School Diploma in Business/Commerce.