Plamen Kolev

Plamen Kolev has a diverse and extensive work experience. Plamen started their career as an Online Income Tax Advisor at Taxback.com in May 2015. In January 2016, they worked as a Customer Service Representative for regular clients at First Online Solutions. Moving on, they joined TELUS International Europe in May 2017 as a Customer Service Representative. In January 2018, they joined William Hill Services Bulgaria as a Senior Customer Support Agent, where they handled high volumes of customers and provided support for sports and casino betting products.

Plamen's career progressed further when they joined Tide in January 2021 as a Member Support Agent, assisting customers with their queries. Plamen then advanced to become a Level 2 Financial Crime Escalations Associate in October 2022 and subsequently promoted to a Senior Level 2 Financial Crime Escalations Associate in August 2023, both roles at Tide. Throughout their career, Plamen has shown their expertise in customer support, handling escalated financial crime cases, and providing assistance to various departments.

Plamen Kolev attended PGEE M.V. Lomonosov from 2009 to 2012, where they earned a degree as a Technician in Computer Systems and Networks. Plamen'sfield of study focused on Computer Systems Networking and Telecommunications. In addition to their formal education, Plamen Kolev obtained a certification in Anti-Money Laundering from ACUDEMY in May 2023.