Zubin Gahlaut

Zubin Gahlaut is an experienced professional in quality assurance and customer experience management, currently serving as Deputy General Manager - Quality Assurance at Tide since January 2023. Prior to this role, Zubin held multiple managerial positions at Amazon from July 2018 to January 2023, including Manager for Customer Advocacy Programs and Customer Experience Quality Operations, and Team Manager for Customer Service Operations. Previous experience includes a brief internship at Airtel in June 2017 and a freelance research role at SalesEdge in December 2016. Zubin holds a PGDM in Global Business Operations with a focus on International Business from Shri Ram College of Commerce (2016-2018) and a B.A. in Business/Managerial Economics from Aryabhatta College (2012-2015).