Kia Howard

Kia Howard is an experienced technical professional with a solid background in technical support and project coordination. At Tidel, from July 2023 to February 2024, Kia served as a Technical Help Desk Specialist, efficiently managing work projects, troubleshooting issues, and collaborating with Tier III support to resolve employee and customer inquiries. Prior experience includes working as a Technical Support Engineer at DealerSocket from August 2018 to September 2021, where Kia utilized DTX+ for backend programming updates, engaged with Product and Engineering teams to address defects, and managed escalated calls effectively. Earlier, Kia held the role of Shift Supervisor at Domino's Pizza from January 2013 to June 2017, overseeing staff performance and ensuring adherence to operational policies. Kia holds a High School Diploma from Trinity Christian High School, earned between 2008 and 2010.