Rafael García

Rafael García is an experienced professional in customer experience transformation and organizational development, currently serving as Customer Experience Transformation Leader at Tigo El Salvador since 2006. In this role, Rafael focuses on aligning business objectives with customer expectations, leading continuous improvement initiatives to enhance customer experience. Previous roles at Tigo include Performance & Quality Chief, Training & Performance Chief, and Training & Development Coordinator, where Rafael implemented processes to boost productivity and optimize training efforts. Additionally, Rafael works as a Consultant in Training and Organizational Development at Valor Humano, providing strategic consulting in talent management and operational efficiency. With a solid foundation in customer service from early career roles and a strong educational background including ongoing studies in Business Administration, Rafael has consistently contributed to improving organizational performance.