Ricardo Flores

Ricardo Flores has extensive experience in the telecommunications sector, currently serving as B2B Operations & Process Chief and B2B Loyalty Chief at Tigo El Salvador since October 2021. Prior to this role, Ricardo held various leadership positions at Telefónica Móviles El Salvador from May 1999 to February 2021, including Customer Loyalty Team Leader and Gerente Backoffice CAM, focusing on customer loyalty, support operations, and process optimization. Ricardo has overseen teams responsible for back office support, customer service, and technical solutions across Central America, contributing significantly to digital transformation and service enhancement initiatives. Educational achievements include a Licenciatura en Computación Administrativa Empresarial from Universidad Católica de El Salvador and several leadership and management programs from institutions such as Aden Business School and Universitas Telefonica.