Raja Arif Hidayah Harahap

Raja Arif Hidayah Harahap has extensive experience in customer experience and quality assurance across various companies. Currently serving at tiket.com since October 2021 in the Customer Experience (Chatbot - Product Ops) role, Raja handles customer care initiatives involving chatbots and collaborates with the product team on multiple projects. Prior experience includes leading the Customer Service team as a Supervisor at Warung Pintar, analyzing customer complaints and reporting to stakeholders, and working as a Quality Assurance specialist at Traveloka, focusing on content management for the Traveloka Eats platform. Raja’s background also includes quality assurance at Kudo, where performance analysis and skill development of customer support members were emphasized. Earlier career experience includes serving as a Radio Announcer at Radio Visi FM Medan, which provided foundational skills in communication. Raja holds a Bachelor's degree in Computer Science and an Associate's degree in Informatics from Universitas Sumatera Utara.