Monique Orta is a WFM Program Manager at TikTok, where they drive the continuous improvement of workforce management processes and tools. Previously, Monique held various roles in workforce management at Amazon and Credit One Bank, contributing to optimizing operations and staffing strategies. With a degree in Philosophy from the University of Nevada-Las Vegas and coursework in Public Relations from Valencia College, Monique combines analytical skills with strategic planning to enhance customer experience and employee satisfaction across organizations.
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