Raquel Menegaz

Raquel Menegaz is a seasoned professional with extensive experience in incident management, program management, and interpretation. Currently serving as an Incident Manager at TikTok since January 2023, Raquel is responsible for managing high-risk escalations reported by government entities, NGOs, and internal teams. Prior to TikTok, Raquel worked at Stripe from April 2019 to January 2023 in various capacities, including Program Manager for LATAM Market Operations, enhancing customer service infrastructure and user experience. Raquel also provided technical support and led initiatives to improve internal training and workflows. In previous roles, Raquel was an Account Manager at Mobsuite, focusing on client account management across LATAM, BRIC, and EMEA markets, and worked as a Marketing & PR Assistant at Rossi & Zorzanello Eventos e Empreendimentos. Additionally, Raquel has been a consecutive interpreter for Milano Business School since August 2016, contributing to the annual Master Course Horeca Workshop during Milan Design Week. Raquel holds a Bachelor’s degree in Psychology from Universidade Feevale.