Jessica Ernst

Jessica Ernst has a diverse work experience in the field of IT. Jessica started their career at Tillamook County Creamery Association in 1999 as a Telecommunications Specialist, where they managed the Avaya ECS telecommunications system and provided technical support for computer and phone networks. Jessica also implemented inventory control documentation and formalized network documentation.

In 2008, Jessica transitioned to the role of IT Support Technician, where they were responsible for asset management and provided technical support to business end-users. Jessica employed process improvement strategies and maintained quality control/documentation for technical services.

In 2013, they were promoted to IT Operations Supervisor, where they provided leadership to the IT Operations Helpdesk team and ensured the day-to-day delivery of services and support. Jessica also developed and maintained process and technical documentation and served as the administrator for IT Asset Management and System Center Service Manager.

In 2020, Jessica was promoted to the position of IT Operations Manager, where they continued to oversee IT operations and manage projects. Most recently, in 2022, they assumed the role of IT Project Manager.

Jessica Ernst began their education in 1996 at Portland Community College, where they earned an Associate's degree in Computer Science, completing their studies in 2002. Jessica then pursued further education and obtained certifications in the field of Information Technology. In 2010, Jessica obtained the IT Information Library Foundations Certification (ITIL) from Loyalist Certification Services, followed by the ITIL Operational Support and Analysis (ITIL-OSA) certification in 2011. Jessica later achieved the Windows 2000 MCSE certification from Microsoft in 2001.

In 2021, Jessica enrolled at Oregon State University and is currently pursuing a Bachelor's degree in Business Information Systems. It is important to note that the field of study for their Bachelor's degree is not specified. Jessica expects to complete their studies in 2026.

Additionally, in 2022 and 2023, Jessica attended Bellevue University, where they studied Project Management in the field of Information Technology. Jessica made the Dean's List with a 4.0 GPA in the Fall of 2022. During their time at Bellevue University, they obtained the Certified Visual Communicator certification from The Presentation Company in May 2023.

Based on the provided information, Jessica Ernst has a well-rounded educational background with a focus on Computer Science, Information Technology, and Business Information Systems.