Alessandra Heideker

Alessandra Heideker has extensive experience in sales and support operations, primarily at TIM Brasil since July 2007, where the current role is Executive Manager Sales Consumer & SMB Support. Responsibilities include ensuring support for commercial operations and managing projects, processes, and quality governance for Consumer and SMB sales channels, focusing on user and customer journey enhancement. Previous roles at TIM encompassed senior management and management positions in support operations and trade marketing, where achievements included effective communication strategies, event planning, team training, and promotional campaigns. Earlier experience at Whirlpool Latin America involved administrative support, budget analysis, and performance monitoring.