Heloisa Queiroz

Heloisa Queiroz is a marketing professional with extensive experience in CRM and customer care, currently serving as an Especialista de Marketing CRM and previously as a Consultora sênior Marketing CRM at TIM Brasil since May 2018. Prior roles include Analista Pleno de Customer Care at L'Oréal, where responsibilities encompassed client relationship management and quality indicators reporting, and various positions at CCAA and TIM Brasil focused on sales operations management, campaign development, and data analysis. Heloisa holds a degree in Letras - Língua Inglesa from UERJ and a degree in Comunicação Social - Publicidade e Marketing from ESPM.