TIM Brasil
Heloisa Queiroz is a marketing professional with extensive experience in CRM and customer care, currently serving as an Especialista de Marketing CRM and previously as a Consultora sênior Marketing CRM at TIM Brasil since May 2018. Prior roles include Analista Pleno de Customer Care at L'Oréal, where responsibilities encompassed client relationship management and quality indicators reporting, and various positions at CCAA and TIM Brasil focused on sales operations management, campaign development, and data analysis. Heloisa holds a degree in Letras - Língua Inglesa from UERJ and a degree in Comunicação Social - Publicidade e Marketing from ESPM.
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TIM Brasil
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TIM is the fastest growing mobile phone company in Brazil. Currently, it has more than 13,000 employees across the country who work delivering innovative and quality services in mobile, landline and broadband internet. It is a company made up of creative people, with energy and customer focus. They value transparency, quality and innovation so that Brazilian consumers can do more and go further.