Karina de Marco Araujo

Karina De Marco Araujo has extensive experience in customer experience and product management, currently serving as Senior Manager for Customer Experience Journey Evolution and Marketing Product at TIM Brasil since June 2018. Previous roles at SKY Brasil and Claro Brasil include leadership positions focused on consumer relations, customer experience management, and quality control. Karina's background encompasses effective process management, customer behavior analysis, and continuous improvement initiatives, notably in enhancing service quality and reducing complaints. Educational qualifications include specializations in Quality Management and Human Resources, as well as advanced studies in Psychoanalysis and Coaching, showcasing a commitment to professional development and expertise in customer-centric strategies.