Marcelo Paes

Marcelo Paes is an experienced executive in credit and collection management, currently serving as Executive Manager at TIM Brasil since November 2018. In this role, Marcelo leads initiatives to enhance the efficiency of debt collection processes. As a Senior Manager at Abbey Consulting since July 2016, Marcelo continues to provide expert consultancy in financial management. Previously, as Director of Credit and Collection at Avista Cartões from October 2011 to May 2016, Marcelo restructured collection operations, achieving a 48% reduction in the cost per account and a 25% increase in collections. Other key positions include Financial Manager at CYRELA BRAZIL REALTY, where a 76% reduction in delinquency was accomplished, Risk Manager at Banco ibi, and Coordinator of Collection at HSBC, where a predictive dialing system increased productivity by 47%. Marcelo began a career as an Analyst in Credit and Collection at Credicard, focusing on risk controls. Education includes studies at FIA - Fundação Instituto de Administração and Estácio, alongside additional coursework at UERJ.