Paula Felix

Especialista - Marketing Residencial - CRM at TIM Brasil

Paula Felix has extensive experience in marketing and analysis, currently serving as a Specialist in Residential Marketing-CRM at TIM Brasil since June 2006. Paula’s roles at TIM Brasil have included Senior Consultant positions focused on pricing, economic evaluation, and marketing strategy, with responsibilities covering KPI management, data analysis, and dashboard development. Prior experience includes operational planning and call center analytics at CDPI, showcasing a strong background in traffic analysis, resource optimization, and strategic planning. Paula holds an MBA in Economic Engineering from UERJ, a postgraduate degree in Marketing from Universidade Candido Mendes, and a Bachelor's degree in History from UGF.

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TIM Brasil

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TIM is the fastest growing mobile phone company in Brazil. Currently, it has more than 13,000 employees across the country who work delivering innovative and quality services in mobile, landline and broadband internet. It is a company made up of creative people, with energy and customer focus. They value transparency, quality and innovation so that Brazilian consumers can do more and go further.