Tim Hortons
Terrena Laird-Gouldbourne is an experienced professional in financial services and customer support operations, currently serving as Manager of Financial Services Customer Support Process and Operations at Tim Hortons since November 2022. Previously, Terrena held the position of Manager of Learning and Development at Tonal from April 2021 to July 2022. Earlier career roles include Quality Assurance Analyst at Honda Canada Inc. and various positions at National Commercial Bank Jamaica Limited, ranging from Quality Assurance Senior Supervisor to Training Manager and Customer Service Supervisor. Terrena's educational background includes a Bachelor of Science (Hons) in Human Resources Management and a Train the Trainer certificate, both from the University College of the Caribbean, along with an Associate's degree in Business Administration and Management.
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Tim Hortons
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Tim Hortons is more than a coffee shop – it’s one of the largest restaurant chains in North America and the largest in Canada. Its diverse menu appeals to a broad range of tastes, solidifying its place as one of Canada’s most iconic brands in the process. The company operates in the highly competitive quick-service restaurant sector, part of the broad multi-billion dollar food-service business. Its powerful scale and reach in Canada creates unmatched opportunities, but also the dynamic challenge of leading the industry. Tim Hortons is more than a place to work – it’s a chance to be a part of the driving force behind a company and culture so many people love. Find your role in this growing company and help us serve the neighbourhoods we call home.