Terrena Laird-Gouldbourne

Terrena Laird-Gouldbourne is an experienced professional in financial services and customer support operations, currently serving as Manager of Financial Services Customer Support Process and Operations at Tim Hortons since November 2022. Previously, Terrena held the position of Manager of Learning and Development at Tonal from April 2021 to July 2022. Earlier career roles include Quality Assurance Analyst at Honda Canada Inc. and various positions at National Commercial Bank Jamaica Limited, ranging from Quality Assurance Senior Supervisor to Training Manager and Customer Service Supervisor. Terrena's educational background includes a Bachelor of Science (Hons) in Human Resources Management and a Train the Trainer certificate, both from the University College of the Caribbean, along with an Associate's degree in Business Administration and Management.