Paraic O'Carroll

Paraic O'Carroll is a seasoned customer service professional with extensive experience in management and support roles. Currently serving as the Customer Service Team Manager at Ting Mobile + Internet since October 2020, Paraic oversees daily operations and manages a team to ensure exceptional service delivery. Prior to this, Paraic was a Support Supervisor at Tucows, where responsibilities included managing support agents, handling escalated issues, and assessing quality across various communication channels. Paraic began the career at Tucows as a Senior Advisor, contributing to the customer experience at Ting. Additional experience includes roles at Dr. Bernstein Diet & Health Clinics and Torstar Digital, focusing on customer inquiries and satisfaction. Paraic holds a Certificate in Human Resources Management from York University and a Bachelor of Arts in Interactive Multimedia from the Institute of Technology, Tralee.