James Kim

James Kim has a diverse work experience in the technical support and customer service field. James is currently the Manager of the Technical Account Team at Tipalti, a role they have held since December 2020. Prior to that, they briefly served as the Manager of the Customer Support Team at Tipalti in November and December 2020.

Before joining Tipalti, James worked at Salesforce.org for over 13 years, holding various managerial positions. From July 2015 to November 2020, they served as the Senior Manager of Technical Support, where they built a support team from scratch and implemented processes to improve case escalation handling and customer handover. James also played a key role in initiating the Red Account process, resulting in increased account renewals and cost savings for the company. Additionally, they led the Tier 3 Technical Support team, guiding them in achieving key performance metrics and facilitating collaboration with the QE team.

Overall, James Kim has demonstrated their expertise in managing technical support teams, implementing process improvements, and driving customer satisfaction throughout their career.

James Kim attended the University of California, Santa Cruz from 1990 to 1994, where they obtained a degree in Economics and Literature. James later enrolled in a Certificate Program in Project Management at the University of California, Berkeley from 2001 to 2002. In addition to their educational background, James Kim has obtained various certifications in Salesforce, including the Salesforce Certified Platform App Builder Certification from Salesforce in February 2016, the Salesforce Certified Advanced Administrator (SCAA) from Salesforce in December 2008, and the Salesforce Certified Administrator (SCA) from Salesforce in October 2008. James has also achieved the Salesforce Certified Administrator certification from Salesforce.com. James Kim has additional certifications such as the Wave Desktop Exploration Badge from Salesforce Trailhead and the Wave Mobile Exploration Badge from Salesforce Trailhead.