Antony Fernandes

Antony Fernandes has extensive experience in customer service and project leadership, currently serving as Customer Service Project Leader at Tissot SA since May 2015. In this role, Antony is responsible for the development and implementation of major projects aimed at enhancing customer experience and improving internal processes, while supervising customer care performance across subsidiaries. Prior experience includes positions as Customer Service Project Coordinator and Customer Care Representative at Tissot SA, where Antony collaborated with executive management and managed operational requirements. Antony's earlier experience as a Marketing Trainee at Smart Lab included creating multimedia presentations and supporting daily operational decisions. Antony holds a Bachelor of Science in Business Administration with a focus on marketing from Haute Ecole de Gestion Arc, as well as a Professional Maturity diploma from Lycée Jean-Piaget.