Jean Camargo

Jean Camargo serves as the Technical Support Team Lead at TitanHQ since February 2022, where responsibilities include providing technical support to customers, collaborating with the development team to document product defects, and managing escalation tickets. Jean also emphasizes continuous improvement, works closely with Customer Success and Sales teams, and ensures a high standard of customer experience. Prior to TitanHQ, Jean worked as a Software Developer at Retail Solutions Ltd from May 2019 to March 2022, contributing to the development and support of Point of Sale Systems and EPOS software. Jean holds a Master of Science in Software Design with Artificial Intelligence and a Higher Diploma in Science in Software Development from Technological University of the Shannon, as well as Bachelor's degrees in Event Management with Public Relations and Marketing and Sales from Atlantic Technological University.