Sergio Viana is an IT Manager with a robust background in datacenter infrastructure and IT processes. They hold a degree in Information Systems and an MBA in IT Infrastructure Architecture and Management from FIAP. With 15 years of experience, Sergio has led multidisciplinary technical teams and managed critical projects across various sectors, including banking, industry, insurance, and healthcare. Previously, they served as a TI Manager at TIVIT, where they oversaw crisis management and service monitoring for a large team. Their expertise is rooted in ITIL and COBIT best practices, focusing on collaborative development and effective client relations.
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