Nicole Moore

Nicole Moore has a diverse work experience spanning various industries and roles. Nicole currently holds the position of Sr. Director, Contact Center Operations at Tivly, a digital commercial insurance marketplace. Here, they focus on providing digital optimization and call center services to insurance industry partners. Prior to this, Nicole was the Director of Customer Success Operations at ConverseNow.AI and Director of Customer Experience at Alen.

Before entering the insurance and customer experience fields, Nicole worked as a Manager of Content Operations and Offshore Operations Manager at RetailMeNot, Inc. Nicole also served as a Delivery Partner Manager at AllClear ID and Operations Manager of Customer Experience Support at Harte Hanks. In addition, they held the titles of Call Center Manager at ProtectCELL, Contact Center Manager at CITADEL Systems, Inc., and Inbound Contact Center Supervisor at Medi Media USA.

Earlier in their career, Nicole gained experience as an Executive IT Recruiter at Q2 Strategies, where they specialized in information technology consulting and executive search. Overall, Nicole brings a wealth of knowledge and expertise to their current role at Tivly, showcasing their background in customer service, operations management, and recruiting.

Nicole Moore attended Oakland Community College from 2011 to 2015. Nicole obtained a certification as a COPC Implementation Leader from COPC Inc. in 2016.