TLC Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs.  As a 100% employee-owned company, we are committed to delivering premium contact center services based on operational excellence and best-of-breed technologies by a team with a true passion for the industry. We rely on a consultative approach to build open, honest business relationships with clients across a variety of industries. Named an IQPC Call Center Leader of the Year and Best Outsourced Provider in 2013, TLC Associates operates in a “no-excuses” environment and is dedicated to delivering the best ROI for our clients’ campaigns.

Call Center

TLC Associates

Thomas L. Cardella

Mike Matejka

Tina Becerra-Hinsley

David McCormick

Allison Krivachek

Ashley Hahesy

Brian Theusch

Vince Tierres

Kim Fox

The Leadership Team at TLC Associates is responsible for steering the overall strategic direction and ensuring operational excellence across the company's various departments. Comprising senior executives such as the CEO, VP of Operations, and SVPs of CX and IT, this team focuses on driving growth, maintaining high service standards, enhancing client relationships, ensuring robust information security, and managing financial performance. Their collective expertise supports the company's mission to deliver premium contact center services while maximizing ROI for clients' campaigns.

Leadership Team

Customer Service & Sales Team

Human Resources

Leadership Team

About

Team members

Other teams at TLC Associates

Customer Service & Sales Team

Human Resources