TLC Associates offers a unique combination of experience and expertise in the ability to manage a variety of inbound, outbound, email, and web chat programs.  As a 100% employee-owned company, we are committed to delivering premium contact center services based on operational excellence and best-of-breed technologies by a team with a true passion for the industry. We rely on a consultative approach to build open, honest business relationships with clients across a variety of industries. Named an IQPC Call Center Leader of the Year and Best Outsourced Provider in 2013, TLC Associates operates in a “no-excuses” environment and is dedicated to delivering the best ROI for our clients’ campaigns.

Call Center

TLC Associates

Thomas L. Cardella

Mike Matejka

Tina Becerra-Hinsley

David McCormick

Ashley Hahesy

Brian Theusch

Vince Tierres

Kim Fox

The Operations Team at TLC Associates is responsible for overseeing the daily operations of the contact center, ensuring the seamless execution of inbound, outbound, email, and web chat programs. This team focuses on optimizing operational processes, maintaining service quality, and implementing best practices to deliver exceptional client results. They work collaboratively to manage resources, improve efficiency, and drive the overall performance of the company’s contact center services.

Operations Team

Leadership Team

Customer Service & Sales Team

Human Resources

Operations Team

About

Team members

Other teams at TLC Associates

Leadership Team

Customer Service & Sales Team

Human Resources