Fredrick Munyiri Gitahi

Fredrick Munyiri Gitahi is the Regional Operations Manager for East Africa at TLScontact, where they have enhanced operational strategies across multiple countries since 2015, significantly improving profitability and customer satisfaction. With over 15 years of experience in operations and customer experience management, Fredrick has previously held leadership roles, including Director at CX Services Kenya Limited. They began their career at Co-operative Bank of Kenya, advancing through a range of positions that focused on customer relationship management and business growth. Fredrick holds a Bachelor of Science degree in Natural Resource Management from Moi University.