TLScontact
Gavin Kaltenbrunn has extensive experience in client operations and collections management, currently serving as a Client Operations Manager at TLScontact since May 2019. Prior to this role, Gavin held various managerial positions at Nimble Group (Pty) Ltd from November 2015 to May 2019, focusing on specialized collections, debt review, and administrative management, with a strong emphasis on achieving key performance indicators and developing staff. Gavin's career also includes significant roles in customer service and operations management at iiNet, Fusion, TFG, and Stream Global Services, where responsibilities included performance development, coaching, and strategic leadership. Educational qualifications include a Bachelor of Commerce in Risk and Compliance Management from Milpark School of Financial Services, along with several certificates in Human Resources, Project Management, and Lean Six Sigma process management.
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TLScontact
Founded in 2007, TLScontact works with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Present in 90 countries, TLScontact operates 150 visa application centres and handles over 4 million visa applications every year. TLScontact is part of the Teleperformance Group, the global leader in customer experience management.