John Kurtzweil

John Kurtzweil has over 14 years of experience in customer service and technical support roles. Currently serving as Customer Service Support Manager at TMA Systems since June 2009, John has developed expertise in managing customer inquiries and ensuring effective service delivery. Previously, John worked as a Sr. 2nd level Help Desk Coordinator at EDS, an HP Company, from March 2007 to February 2009, where responsibilities included troubleshooting hardware, software, and network issues, training team members, and creating documentation for troubleshooting procedures. John holds a diploma in Information Technology Systems Administration from Wright Business College, earned between 2006 and 2007.